Agreement Between Our Customers

Low Price Guarantee:

The Great American Home Store (GAHS) will meet or beat any price on the exact item at any full service retailer. Even after your purchase, if you find a lower price within 30 days, the GAHS will refund 110% of the difference. If the item goes on sale at GAHS within 30 days of your purchase, we will certainly match our own sales price. We reserve the right to verify any price quoted to us by our competitors or any price quoted to us by a customer. The price guarantee excludes floor samples, clearance and damaged items, limited -quantity or out of stock items.

Satisfaction Guarantee:

The Great American Home Store will strive to ensure that you have a satisfactory experience in our showroom and that you receive your merchandise in a timely and efficient manner. If for any reason, you are not completely satisfied with any item purchased (excluding bedding) from the GAHS, you may return it for a credit or full refund. Just return it in original condition within 72 hours from date of purchase. Original condition includes, but is not limited to: no signs of wear or tear, scratches, nicks, stains, pet hair, smoke odor, burns, improper cleaning, abuse or missing pillows, cushions, or parts. The satisfaction guarantee applies only to our regular or stock merchandise. Some items may include, but are not limited to, sales that are understood to be Special Orders, Bedding, Closeout, Floor Model, As-Is, Final Sale, and Ready to assemble merchandise that has been opened. Fabric and leather protectors, delivery and labor charges are not refundable. All returned stock items must be accompanied by your sales receipt. For reasons other than manufacturer defects, there will be a pick-up or re-delivery fee if the item was originally delivered. It is the responsibility of the buyer or the buyer's agent to return merchandise for refund or exchange if that item was originally picked-up; otherwise, a fee will be applied. A 20% restocking charge based upon the item's price may be applied to exceptions of this policy.

Pledge of Protection:

For your peace of mind, many of our products have a limited manufacturer's warranty. Other than those applicable manufacturer's warranties, GAHS offers a pledge of protection that is good for a period of one year and is at no additional charge. If the item is covered by the pledge of protection there is no paperwork to complete, no hassle, no fuss. Just call our customer service office for assistance. With regard to any item that requires regular service, GAHS reserves the right to:

• Inspect damaged merchandise in your home.
• Repair or replace merchandise at the discretion of our management or our experienced furniture technician.
• Allow a reasonable amount of time for the arrival of the parts) necessary to successfully repair the designated problem.
• Provide service in your home, our warehouse or at the appropriate factory.

Note: We do not warrant or service items such as lamps, pictures, florals, merchandise sold as-is, floor models, closeouts or final sales items.

Note: Special order merchandise will be repaired not exchanged.

Note: Warranty service does not apply to items damaged as result of the purchaser's misuse, abuse or negligence of the item.

Refunds:

All refund checks are issued within 14 days by our office. NO CASH REFUNDS ARE GIVEN! Purchases made by check may not be available for refund until 10 business days from the date the check was deposited. Refunds on bankcards or financing contracts will be credited to the card used for payment or the appropriate financial institution.

Special Orders:

Any merchandise the purchaser requests other than stock goods, is designated to be a special order and GAHS will accommodate the request on behalf of the purchaser. Therefore, all such purchases require a deposit, are considered final, and are not eligible for return, refund or exchange. Furthermore, it is the responsibility of the purchaser to determine that all such merchandise will fit within the entrance way of the intended premises and in the area of intended use. We cannot and do not guarantee the estimated time of arrival on any special order. Therefore, delays in delivery caused by circumstances beyond the control of GAHS do not sufficiently warrant cancellation. Additionally, upon arrival of any special order merchandise, any outstanding balance is due within 2 weeks of notification and acceptance of the merchandise within 30 days. Any special order held over 30 days may be returned to GAHS stock without notifying the purchaser and the original deposit may be forfeited.

Customer Pick-Ups (CPU's):

The buyer or agent of the buyer is responsible for inspecting all merchandise prior to loading. It is also the responsibility of the buyer or agent of the buyer to oversee the merchandise is secured properly. NOTE: GAHS reserves the right to refuse loading any merchandise in or on any vehicle it deems inappropriate for a given load and thereby a safety hazard. Once the merchandise is picked up and removed from our premises, the buyer is responsible for any assembly, leveling, drawer and door adjustments and/or minor touch-up that may be required. When possible we do request 2 days advance notice for CPU's. For your protection and ours, we may require a form of picture identification at the time of pick up.

Delivery Policies:

The GAHS offers deliveries to a large geographical area surrounding our warehouse. Long distance deliveries may be arranged at an additional delivery charge. No merchandise will be pulled or prepped for delivery until any outstanding balance is paid in full or financing arranged. Delivery fees are non-refundable, therefore it is the responsibility of the purchaser to determine that all merchandise will fit through the doorways, stairwells, corridors, elevators, and in the room intended for use. It is the responsibility of the purchaser to make sure the room is clear and ready at time of delivery. PLEASE INSPECT YOUR MERCHANDISE WITH OUR DELIVERY TEAM. The GAHS makes a commitment to deliver your merchandise in good condition. If you find this is not the case, we would like to resolve your concerns at the time of delivery. NOTE: Delivery service people are not responsible for moving any furniture in the home other than that which is being delivered unless prior agreement is made with the management. Under such agreement, no employee or agent of GAHS will be held liable for any subsequent damages incurred. If no one is available to receive the merchandise as scheduled, additional handling charges may apply.